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Privacy Policy

NatRx Privacy Policy

NatRx is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.

This policy statement affirms our commitment to comply with those principles.

You have a number of rights under this legislation, including the right to access the personal information that we may hold about you.

We do not require that you provide information personally identifying you when you visit our website. If you choose to purchase from our store we need to know your email address, name, delivery and billing address. You will enter your credit card details but we do not keep your credit card details. We will keep a copy of any prescription details to enable tracking of repeat prescriptions.


The NatRx e-commerce website meets the requirements set out under the “Trusted Shop Code of Practice” which emphasises the importance of security to protect customers’ private data. When you place an order online, your personal and credit card information is encrypted using SSL encryption technology before being sent over the Internet. Your credit card information will be sent directly to Net Registry Payment Gateway. We do not store your credit card information. This means you will need to provide your credit card details for each order you submit via the web site, we do this to protect your security.

To view more information about the NatRx Encryption Certificate click here.

NatRx is committed to complying with privacy laws. Your personal details and all dispensed prescription records are private and confidential.

The general information you provide us is used internally to help personalise and customise your shopping experience; this may include delivering newsletters, promotions, information, tips and updates. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. You may click the "unsubscribe" link at the bottom of each e-mail you receive from us and follow the instructions provided.

NatRx will not sell, rent, loan, or transfer any personal information regarding our customers to any other company or individual for their promotional or financial gain.

NatRx does not use 'cookies' to track customers visits to other web sites.

Please email us if you have any concerns or to request access to the information we hold about you, or to advise us that you do not wish to receive information from us.