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Terms & Conditions

(Last updated 1 May 2008)

Please read these Terms & Conditions as they affect your rights and responsibilities in law. If they are not acceptable to you, then do not place an order with NatRx.

The information available on this Site is not a substitute for professional medical advice. It is recommended that you use this Site as supplementary to your healthcare professional.

You must consult your healthcare professional if you are unsure about taking, using or giving of a particular medicine or acting or relying on any information obtained from this Site.

We will modify these terms & conditions from time to time to keep up to date with technology and legal developments. Any changes will be posted on our Site. The date at the beginning of the document indicates when it was last updated. We encourage you to review our privacy policy each time you visit our Site.

That having been said these Terms & Conditions do not affect your Statutory Rights.

1 Interpretation

1.1 Definitions

Buyer/Customer/You the person or business who purchase the goods from the company

Company/We NatRx at P.O. Box 2049, Bondi Junction, 1355,  Australia.

Goods/Products – any goods supplied to the Buyer by the Company

Site -

1.2 Singular words include the plural and vice versa.

1.3 Reference to gender covers both genders.

1.4 The Site is intended for use by persons or business resident in Australia.

1.5 The Site is available free of charge for personal and business use.

2 Product Terms

2.1 Orders placed and purchases made are governed as follows:

2.1.1 All prices shown are retail selling prices inclusive of general sales tax unless otherwise stated.

2.1.2 All prices are subject to change without notice being given.

2.1.3 Should we not be able to supply an item for a reason beyond our control we will not accept liability.

2.1.4 Placing an order does not necessarily mean we will fulfill it. Only when we invoice and dispatch the Goods is the Contract between the Buyer and Company acknowledged and confirmed.

2.1.5 Delivery will be made to the address given when placing your order.

2.1.6 Depending on the size of the order it will be dispatched either by Australia Post or by a courier.

2.1.7 Under normal circumstances orders will be dispatched within one business day from the day the order is received.

2.1.8 If the product is listed as a “practitioner only” natural medicine, the product will not be dispatched until BOTH the order is placed AND a valid prescription from a qualified health care practitioner is received by fax, scanned email document or postal mail.

2.1.9 If Australia Post or our couriers fail to deliver your Goods in part or in full or it is beyond our control we will not be held liable. However, we will use our best endeavours to ensure you are recompensed for the loss.

2.1.10 Goods may be returned providing NatRx are advised by email beforehand and the Goods’ packaging is in its original unopened condition, including external packaging.

2.1.11 Any items damaged must be notified by email within 48 hours of receipt.

2.1.12 An order may be subject to cancellation or changed by sending an e-mail within 14 days of placing an order. If the order has been processed but not dispatched we refund the full credit less processing fees. If the order has been processed and dispatched, then you will need to return it to NatRx for full credit less cost of carriage and processing. Only Goods in their original, undamaged, unopened condition, including the external packaging, will be refunded.

2.1.13 Payment may be made using the payment gateway provided on the NatRx Site or by posting a Money Order – all in Australian Dollars.

2.1.14 Our liability to you relating to any order will not exceed the total value for the particular goods.

2.1.15 If a credit card is declined constantly, we reserve the right to charge administration fees as much time is spent contacting customers and orders are delayed.

3 The Law

These Terms & Conditions as numbered 1 to 16 shall be governed by and construed in accordance with the laws of The Commonwealth of Australia and the Australian Courts will rule over any disputes. If any of the Terms are held by any Court or competent authority to be unlawful, invalid or unenforceable in whole or part, this will not reflect in the validity of the other terms which will still be valid and enforceable to the extent allowed by law.

4 Amendments

4.1 We reserve the right to amend these Terms & Conditions and will publish these on our Site as they occur and apply from the day of publication.

4.2 It is your responsibility to view the NatRx Terms & Conditions regularly.

4.3 Your continued access of the Site shall be deemed your acceptance to any changes of the Terms & Conditions.

5 Registration

5.1 It is the customer’s responsibility to ensure their details are accurate and complete when registering and placing an order for Goods.

5.2 It is the customer’s responsibility to notify NatRx of any change of personal details.

6 Security

6.1 If you decide to register on the NatRx Site you will need to create and enter your password, which must remain strictly confidential. Do not tell anyone what it is.

6.2 Your password is your responsibility. All orders submitted under this password will be your responsibility.

6.3 If NatRx suspect that there might be a breach of security on our Site is being misused you may be required to change your password or we may be obliged to suspend your account.

6.4 NatRx will endeavor to meet the requirements set out under the “Trusted Shop Code of Practice” which emphasises the importance of security to protect customers’ private data.

6.5 NatRx will use encryption technology for handling credit card details with a registered payment gateway.

6.6 NatRx will not store your credit card information.

7 Promotions

7.1 Promotions are available from time to time and these have time limits and/or while stocks last. Should the promotion have finished prior to receiving your promotional order we will notify you before sending the Goods.

7.2 Refunds are not normally given against promotional offers. Much depends on the terms of the offer. However your statutory rights are not affected.

8 Intellectual Property

8.1 The content of our Site is protected by copyright, trademarks, database and other intellectual property. You may retrieve and display the content of the NatRx Site on a computer screen or save on a disc. You may print one copy for your own personal use. However you may not store NatRx content on a server or any other storage device connected to a network.

8.2 You may not use any trade mark of the NatRx.

9 Site Availability

9.1 NatRx endeavours to offer the best possible service. Nonetheless it cannot guarantee that the service will always be without fault or meet all your needs. Should a fault occur we would be grateful if you report it to NatRx via email

9.2 Site access may not always be available as a result of maintenance or the addition of new products.

10 Your Right To Cancel Registration

You may cancel your registration at any time by letting us know by email from the email address you registered with. You must stop using the Site if you do. Cancellation shall not affect your rights or liabilities.

11 NatRx’s Right to Cancel Your Registration

We may cancel your registration at any time should you breach any of your obligations under these Terms & Conditions.

12 NatRx’s Liability

12.1 We provide the Site without any warranties or guarantees. The risks associated with use of the Internet shall be borne by you.

12.2 Material from other Internet sites is provided by our Site. We try to ensure this material is of good quality, reputable and within the law we cannot be held responsible if this proves not to be the case.

12.3 Neither can we be held responsible for any technical problems experienced with the Site and we disclaim all liabilities where your equipment links are incompatible or interruptions or errors due to technical problems occur.

12.4 You also accept that we cannot be held responsible to you or any third party for any incidental damage or considerable loss of revenue that are concerned with the Site insofar as applicable law allows.

13 Overseas Use

NatRx cannot know that information and materials on its Site are appropriate or available for use anywhere outside Australia. If you reside outside Australia and you decide to order any product from the NatRx Site you do so on the understanding that is it on your own initiative and it is your responsibility to comply with local law.

14 Privacy

Any information submitted by you on this Site is for the use of NatRx only. We do not release any names, addresses of information relating to those names and addresses to any person, any business or organisations outside the Company.

15 Third Party Websites

The NatRx Site has links to other websites which are outside our control and NatRx is not responsible for Internet content or World Wide Web pages.

16 Advertising

Any advertising on the Site not generated by the NatRx is the responsibility of advertisers and they must ensure it complies with all relevant laws and codes. We will not be responsible for inaccuracies in advertising material.

17 Disclaimer

17.1 The information contained on this Site is provided by NatRx in good faith. The information is believed to be accurate and current at the date the information was placed on this Site.

17.2 NatRx does not warrant that the NatRx Site or any products or services advertised on the Site will be available or will meet a customer's requirements.

17.3 NatRx does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the Site and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that NatRx will not be liable as a result of any error, virus or harmful component.

17.4 Neither NatRx nor employees of NatRx make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Site, and by accessing this Site you agree that neither NatRx nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Site.

17.5 In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes and ensuring that any accompanying prescriptions are provided to NatRx.

17.6 This Site may contain links to third party websites. These links are not recommendations or endorsements by NatRx and NatRx does not take any responsibility for the content or functionality of those websites. You access those sites solely at your own risk.